Agency Description
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Provide great fan experience due to a state of the art venue
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Large jumbotron, high tech luxury boxes, all varieties of concessions, comfortable seating, premium merchandise sold, good viewing from all seats
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The facility will be able to host multiple events to appease a variety of customers
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Large enough venue in order maximize revenue yet provide excellent viewing
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Host events as often as possible to maximize facility usage and revenue
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Our venue will host NBA games, NCAA basketball games/tournaments, concerts, stand up comics, wrestling/UFC events, and other performances
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Have a typical organizational structure for a large venue and allow for communication between all employees and levels
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Only hire employees who fit and embody our culture to help the organization thrive
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Customer Service Statement
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Provide excellent service to create high customer satisfaction, which will create repeat customers for the company
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Quality of product is essential in order to avoid customer problems/complaints
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Follow a customer problem all the way through
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Offer customers support depending on the severity of the problem (ex: full refund or tickets to another game if tickets not delivered on time)
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Allow all employees to have the power to solve customer issues (working with fewer employees makes their issue seem more personable and important)
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Answer customer complaints to seem caring and to create a good brand image
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Be sympathetic and caring to customers to provide good all around service