“Failure should be our teacher, not our undertaker. Failure is delay, not defeat. It is a temporary detour, not a dead end. Failure is something we can avoid only by saying nothing, doing nothing, and being nothing” - Denis Waitley
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(https://ebookcentral.proquest.com/lib/springfieldcollege/reader.action?docID=254020&query=)
No businesses or organization is perfect in any one way shape or form. It is common for us as humans to make mistakes.
As a customer service orientated organization the Pittsburgh Phantoms stand strong with the motto "Doing things right the second time"
Research Behind the Fail-Safe Modle
Failure mode and effects analysis (FMEA)—also "failure modes", plural, —was one of the first highly structured, systematic techniques for failure analysis. It was developed by reliability engineers in the late 1950s to study problems that might arise from malfunctions of military systems. Since then it has been used by Armed Military Forces extensively. A FMEA is often the first step of a system reliability study.
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A FMEA can be a qualitative or quantitative analysis, A few different types of FMEA analyses exist, such as:
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Functional
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Design
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Process
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