Cross-functional training - being trained in more than one area in the workplace. (Marketing, Sales, Community outreach)
The Pittsburgh Phantoms feel that cross-functional training is a necessity in the workplace. Having well rounded employees only strengthens us as an organization as a whole. The Phantoms feel that cross-functional training increases focus on creativity, in finding out and fulfilling both the customer wants and need. Cross-functional training forces the organization to let it’s employees have more critical decision making opportunities As an employee cross-functional training will help improve employees critical decision making skills, as well as self motivation, communication, and team work.
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Pros:
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Hiring can stay internal
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Makes employees more valuable
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Increase focus of creativity
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Gives employees more knowledge about the company
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Encourages critical thinking
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Better able to fulfill customer's needs
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Cons:
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More time spent training new employees
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Costs more money to train new hires
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