An internal customer or internal service provider can be anyone directly associated with the organization and under normal circumstances cannot be as easily separated.
Earl, D. (n.d.). What Is Internal Customer Service? A Definition and Case Study. Retrieved April 06, 2018, from http://www.donnaearltraining.com/articles-quizzes/what-is-internal-customer-service-a-definition-and-case-study/
Internal Customer Examples
sales department, co workers, marketing team, job search committee, technology solutions team, businesses operations department, etc.
McKinsey Approach
Steps to improve internal customer relationship
1. Lead by Example - Treat other coworkers the way you would like to be treated. Be kind, friendly, and courteous.
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2. Treat everyone with respect -Regard to your employees like customers. Understand that helping them is helping the overall goal of the organization.
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3. Manage & Train - Hold all coworkers and staff to the same standards. Be accountable for your actions to ensure everyone is operating on the same level.
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4. Reward for Performance - Staff who exceed expectations and shatter goals are rewarded. Daniel Pink's research has shown that rewards such as autonomy help to develop the individual towards master and purpose
