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"Not only is there more to life than basketball, there's a lot more to basketball than basketball" (Phil Jackson)
All Pittsburgh Phantom fans deserve and unmatched one of a kid experience while attending any and all games or contests. Each customer experience is different, making it unique and one of a kid in nature. The needs assessment is the overarching tool that is used to identify the customers wants and needs.
​​A needs assessment is the systematic process for determining and addressing needs, or "gaps" between current conditions and desired conditions or "wants". It involves collecting information about an expressed or implied organizational need that could be met by conducting training. The need can be a desire to improve current performance or to correct a deficiency.
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Pittsburgh Phantoms Needs Assessment Implementation Guide
The Continuous Improvement Cycle
Between servicing multiple generations of customers and adaption to new technology and changes, our customer demo and psycho graphics are constantly changing. Employee's are expected follow The Continuous Improvement Cycle to help better pin point needs for customers and target audience.
Needs Assessment
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